Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Coronavirus advice from NHS online
- New
02/04/2020
Read more
Spring 2020 Newsletter
- New
18/03/2020
Read about the three practices – Wey Family, Parishes Bridge and Madeira – coming together as a Primary Care Network and more in the Spring 2020 Newsletter Read more
Please contact us before visiting the Practice
- New
17/03/2020
We are trying to minimise the number of patients’ attending the Practice. If you have a booked routine appointment with a GP or a Nurse and you feel it can be dealt with as a telephone consultation, please contact us on 01932 336880, by email on we Read more
Coronavirus update
- New
13/02/2020
Coronavirus update - If you have returned from these specific areas since February 19th, you should call NHS 111 and self-isolate even if you do not have symptoms: Iran Specific lockdown areas in Northern Italy as designated by the Governm Read more
Telephone Treatment for Higher Risk Drinkers
16/01/2020
Stay well this Winter
02/01/2020
Important Notice - Calling the Surgery
18/12/2019
Surrey Care Services Directory
13/09/2019
Flu
27/08/2019
Sexual health services in Surrey for under 25s
06/08/2019
Carers Week 2019
20/05/2019
Hay Fever
06/03/2019
Flu
28/11/2018
Extended Access Initiative
27/11/2018
New Patients
12/01/2018

Wey Family Practice

CQC Inspected and Rated
Good

We are currently OPEN.

Wey Family Practice

News

Wey Family Practice

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Wey Family Practice

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):